Privacy Policy

Solid Rock Software Cloud (“Company”, “we”, “us”, or “our”) operates BlazeApp (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

1. Information We Collect

Information you provide

• Account registration data: name, email address, password
• Profile information: display name, avatar, organization details
• Payment information: processed securely through our payment provider (we do not store full card details)
• Content you create: projects, code, configurations, and other data within the service
• Communications: support requests, feedback, and other messages you send to us

Information collected automatically

• Usage data: pages visited, features used, actions taken within the service
• Device information: browser type, operating system, IP address
• Log data: server logs, error reports, and performance data
• Cookies and similar tracking technologies (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send billing-related communications
• Send service notifications, security alerts, and support messages
• Respond to comments, questions, and support requests
• Monitor and analyze usage to improve the Service
• Detect and prevent fraudulent activity and abuse
• Comply with legal obligations
• Send marketing communications (only with your consent, where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating the Service (hosting, payments, analytics, email delivery)
• Legal requirements: When required by law, regulation, or valid legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection of rights: To protect the rights, property, or safety of Solid Rock Software Cloud, our users, or others

4. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data sent to your browser.

We use:

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how you use the Service
• Preference cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Service may not function properly.

5. Your Rights

Depending on your location, you may have the following rights:

GDPR Rights (EEA/UK residents)

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to processing based on legitimate interests

CCPA Rights (California residents)

• Right to know what personal information is collected, used, and disclosed
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@blazeapp.io. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws, including Standard Contractual Clauses for transfers from the EEA.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. For material changes, we will provide additional notice (such as an email notification).

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: